We use a system called AccuRx which is an easy and fast way to ask for any kind of help from the practice.
- Available 8am to 6.30pm Monday – Friday (excluding Bank Holidays) and we respond during working hours
- We will usually get back to you the same day (if after 5pm it might be the next day)
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by telephone, secure message or video call
- If we need to see you, we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for AccuRx now, without any paperwork
If you prefer to phone, one of our Care Navigators will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
AccuRx is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
We are encouraging everyone who has access to a computer, smart phone or tablet to use AccuRx it saves you time.
- GPs can manage their time more effectively, by triaging requests to ensure that any patients who require urgent treatment can be seen the same day, and also by booking any follow-up appointments you might need
- It stops the 8am rush for appointments as you can contact the practice at any time during the day from 8am to 6.30pm, and get a response, and be seen if needed the same day.
